VECTOR CRM & MOBILE APPS
VectorCRM is an all-in-one platform for repair shops, garages, tuning studios, and detailing centres that connects workshop operations with customer communication and financial management.
- Holistic repair process management
- Dedicated interfaces connecting managers, mechanics, and customers
- Standardized workflows, customer engagement, and documented decision-making
VectorCRM is a workshop management platform designed to help automotive service businesses organise their operations around documented processes in place of scattered messages, spreadsheets, and individual employees’ knowledge.
The platform combines work orders, diagnostics, parts and inventory, customer approvals, payments, and financial tracking. Dedicated mobile apps give mechanics access to their tasks, while customers get visibility into repairs, recommendations, and service history.
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IndustryAutomotive
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Project typeSaaS
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Technology stackReact, Node.js, Flutter, PostgreSQL, Firebase
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LocationUkraine
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Durationsince 2026
Running an automotive service business often involves much more than tracking customers and vehicles. Teams need to coordinate repairs, manage parts and payments, document findings, retain customers, and keep them informed. When these activities rely on disconnected tools or informal communication, information gets lost and processes become difficult to control.
Key challenges
- Lack of visibility into workloads, repair progress, and finances
- Coordinating work orders, inventory, employee hours, and payments
- Need for mechanics to access job details and document findings
- Obtaining customer approval for recommended additional repair jobs
- Keeping customers informed and encouraging repeat visits
- Need for customers to see repair status, recommended work, and costs
Business impact
- Improved operational visibility and tracking
- Reduced information loss by keeping records in one place
- Higher customer trust (itemized estimates and individual approvals)
- Connection between operational and financial management
- More opportunities for customer retention and repeat business
- Simplified transition to digital workflows
Manage repair jobs through a structured workflow that covers diagnostics, labor, parts, and completion.
- Organize work orders into tasks and work groups
- Track repair progress and assigned work
- Keep job details and updates accessible to the relevant team members
Document vehicle condition and make repair recommendations easier for customers to understand.
- Use inspection checklists, condition statuses, and photo evidence
- Record additional issues discovered during repairs
- Let customers approve individual items and review associated costs
Connect warehouse operations with the work being performed in the workshop.
- Manage stock and reserve parts for work orders
- Support vehicle-related parts searches through TecDoc integration
- Include parts and labour in estimates and invoices
Bring workshop transactions and essential financial oversight into the same platform.
- Manage cash and online payments through supported payment integrations
- Track income, expenses, customer receivables, and supplier obligations.
- Calculate employee work hours and payments
Connect VectorCRM with existing business tools and help teams transition without starting from scratch.
- Integrate with services such as TecDoc, LiqPay, WayForPay, and communication platforms
- Use Binotel integration for lead management and AI-assisted call transcription
- Migrate customer, vehicle, inventory, and service data from existing CRMs or spreadsheets
Give customers a clearer view of their vehicle’s journey through the workshop.
- Follow repair progress through a mobile app
- Review recommendations, approve work, and make payments
- Access vehicle service history, including documented findings and photos
Support customer retention through targeted offers and automated communication.
- Apply discounts automatically based on configurable business rules
- Offer discount certificates as gifts to customers
- Set up automated appointment reminders and recurring diagnostic notifications
- A structured repair process
- Clearer customer communication
- Better workshop coordination
- Stronger customer retention
VectorCRM brings workshop management, customer communication, and financial oversight into one connected platform. Its MVP reached approximately 1,500 registered users within the first two months after launch, with the product continuing to expand.
Keep every repair on track
Make recommendations transparent
Connect workshop and financial operations
Encourage repeat visits and preserve vehicle history
VectorCRM is developed by a cross-functional team combining full-stack engineering, mobile development, and product management.
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VectorCRM is designed for automotive repair shops, garages, tuning studios, and detailing centres. Its work-order structure accommodates diagnostics, scheduled servicing, repairs, and custom work.