NoTrivia
An online support ecosystem connecting Ukrainian teenagers with self-help resources and professional psychological assistance.
NoTrivia (Не Дрібниці) is a Ukrainian social initiative implemented by UNFPA Ukraine and the Molodvizh organization with support from international partners.
The project provides teenagers with a safe digital space where they can access information, discuss personal challenges, and receive anonymous consultations with professional psychologists when additional support is needed.
Following the full-scale invasion of Ukraine, NoTrivia faced growing demand for accessible mental health support among teenagers affected by displacement, uncertainty, and everyday wartime challenges. The existing chatbot and CRM infrastructure could not handle the increasing number of users and specialized workflows. Lionwood.software rebuilt the CRM system and expanded the chatbot logic, creating a scalable platform that helps psychologists manage conversations efficiently while preserving the project’s focus on accessibility and privacy.
Lionwood.software delivered a new chatbot and CRM ecosystem that supports user conversations, psychologist workflows, analytics, and targeted communication campaigns. The back-office platform allows administrators and specialists to manage interactions more efficiently while maintaining the flexibility required for a rapidly growing social initiative.
Custom CRM platform
Telegram chatbot expansion
Real-time dashboards
Role-based access control
Scalable support workflows
The initial chatbot and CRM solution supported the project’s launch but became insufficient as the number of users increased. A commercial CRM system could not reflect the specific workflows required for mental health support, where conversations need prioritization, specialist assignment, privacy considerations, and careful workload management.
Lionwood.software created a tailored digital infrastructure combining an expanded Telegram chatbot with a custom CRM designed around NoTrivia’s actual operational needs. The solution automated routine interactions while allowing specialists to focus their attention where human support was most valuable.
Custom CRM instead of generic software
Multi-scenario chatbot logic
Role-based access architecture
Real-time operational dashboards
Scalable workflow design
A Telegram-deployed interface providing accessible entry into mental health resources and consultations.
Lionwood.software provided dedicated development and QA support to help NoTrivia evolve from an initial chatbot solution into a scalable digital support platform. The team worked closely with project stakeholders to adapt the technology to sensitive workflows requiring flexibility, privacy, and reliability.
#Non-profit
Non-profit
#Healthcare
Healthcare
Lionwood.software builds custom digital platforms for healthcare and social initiatives where reliability, usability, and thoughtful workflows are essential. From healthcare systems to communication platforms, we help organizations scale services without losing the human element.
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Contact UsNoTrivia (Не Дрібниці) is a Ukrainian mental health support initiative providing teenagers with access to resources and anonymous psychological consultations through Telegram.
