Vector
VectorCRM is a CRM and operations platform for automotive service businesses, combining back-office management with dedicated mobile experiences for managers, mechanics, and customers.
VectorCRM is a software product designed for automotive service businesses, including repair shops, garages, tuning studios, and detailing centres. It helps these businesses coordinate day-to-day operations, maintain structured service records, and manage communication between employees and customers.
The platform brings operational workflows, workforce coordination, inventory, payments, and financial tracking into one connected environment. Rather than relying on informal communication and individual employees’ knowledge, service businesses can use documented processes to maintain continuity, monitor progress, and keep relevant information accessible to the people who need it.
Lionwood worked on VectorCRM from May 2026, delivering the MVP in August. The team developed a connected product comprising a web-based back office and three mobile applications for managers, mechanics, and customers.
The initial release established the core operational workflows, with development continuing after launch to expand the platform. During the first two months following release, VectorCRM reached approximately 1,500 registered users.
The team delivered a multi-interface platform designed around the different responsibilities involved in running an automotive service business. The initial release connected workshop operations with customer communication, administrative workflows, and financial management, creating a foundation for continued product expansion.
Role-specific interfaces for mechanics, back office, and clients
Structured flows for coordinating jobs and tracking repair progress
Documented vehicle and customer histories
Integrated management of inventory, payments, work-hour accounting
Customer-facing service recommendations
Connected communication and AI-assisted lead management
Automotive service businesses must coordinate multiple activities at once: assigning work, keeping track of repairs, managing parts, monitoring employee workloads, communicating with customers, and handling payments. When this information is scattered across spreadsheets, messages, paper records, and individual employees’ memories, maintaining consistent processes becomes difficult.
Lionwood developed VectorCRM as a connected operational platform rather than a conventional customer database. The solution combines a web-based back office with dedicated mobile experiences, allowing each user group to work with the information and actions relevant to its responsibilities.
The development approach prioritised core operational workflows and a practical MVP, followed by continued expansion after launch. This allowed the product to establish its initial functionality while supporting further development in response to evolving product requirements.
Separate interfaces for different roles
Structured repair workflows
Vehicle and customer records for continuity of service.
Customer participation in the service process
An extensible product roadmap
VectorCRM helps service businesses coordinate repair work and maintain visibility into workshop activities.
The project team combined software engineering, mobile development, and product management expertise. The product owner and project manager also covered business analysis and contributed to manual quality assurance.
#Transportation & Logistics
Transportation & Logistics
#Transportation & Logistics
Transportation & Logistics
#CRM/ERP
CRM/ERP, Manufacturing
Our team develops custom software solutions that connect business workflows, improve access to operational information, and support evolving product requirements.
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Contact UsAutomotive service businesses such as repair shops, garages, tuning studios, and detailing centres can benefit from software that connects job management, employee workflows, customer communication, and financial operations.
